Chennai is the sixth-largest city in the state of southeast India. The main problem here is overpopulation. In total, almost 10 million people live in the city, and another 2 million in the immediate vicinity. Historically, Chennai's leading economic sectors are finance and banking. Many large world banks have branches here. In addition, leading Indian companies are based here. Over the past 30 years, the IT technology sector has been developed. There are a lot of vacancies for work in call centers in this city, but there are no less people willing to take them. Therefore, competition in this area is high relative to other places in the country.
Due to the focus of higher education on the IT sector, the city has many professionals in this field, so having excellent skills in using computer technology is a mandatory requirement here, and not an advantage over other candidates. Many job postings for call centers in Chennai mention that the employee will have to interact regularly with the regional partners of the company, which requires both excellent knowledge of English and basic knowledge of Hindi and Tamil (the official language of the region). Of course, besides this, it is necessary to be ready to help customers, solve their problems, and help with problems. Some vacancies also involve managing a small team, so the requirements include mastery of leadership qualities and personal organization, because in this case you will not only have to work with the clientele, but there will also be a need to plan the work of several people for the days ahead, monitor the performance of the stranger's duties, maintain the work discipline.
To work in the Chennai call center, you must have exceptional patience, sociability, flexibility of character and the ability to pay maximum attention to the client. The employee’s list of tasks includes documentation, reporting by e-mail, informing customers and working with their requests, as well as the correct attitude to their possible complaints. Of course, it will not be possible to completely avoid conflict situations, so you need to be able to behave calmly and not take harsh expressions at one's own expense.